GENERAL SALES CONDITIONS PRAMSLUX

1. GENERAL

The use of the products and services made available and access to the site www.pramslux.com are subject to the following conditions: By using the Services, you accept all the conditions announced in this document. These terms and conditions apply to the study of the products and services sold by Us, hereinafter referred to as Pramslux, to the purchaser hereinafter referred to as the Customer. Our general conditions of sale can be updated, we invite you to consult them regularly in order to be aware of these possible modifications.

2. PRICE

2.1 The prices of the items sold on this site will be as announced on the site, in the event of modifications, these modifications must not affect any order already validated. We will make sure that every detail, description and price is correct, but we cannot exclude possible accidental errors. In the event of such an error in the price of the product you ordered, this error should be dealt with as described in clause 2.2.

2.2 If an error is discovered in the price of the products you have ordered from us, we will contact you and inform you of this error. However, we are not obliged to send you the product (s) at the wrong price. We will give you the option to cancel your order and you will receive a full refund if you have already paid for the product (s). Pramslux will not complete the order until we have obtained your permission and the order will be considered canceled if it is not possible for us to contact you using the information you gave us when placing your order. Pramslux will notify you in writing of any cancellation from us.

2.3 All prices are quoted in Euro, VAT included, at the rate applicable in France.

3. PAYMENT

3.1 Payments must be made only in euros and only by one of the payment methods on the site www.pramslux.com.

3.2 All discount codes issued are strictly subject to the terms and conditions specified on the date of allocation. If they contradict the terms and conditions stated in this document, those indicated on the discount codes will prevail. If your order does not comply with these terms and conditions, Pramslux will be entitled to reject or cancel it.

4. PROPERTY RIGHT

4.1 Pramslux retains the legal title to the products offered for sale until the Customer has paid the full amount. The Customer will be the owner of the goods once payment has been received.

5. ORDERS

5.1 All orders are subject to acceptance, availability and confirmation of the order amount. After placing an order with Pramslux, the Customer will receive an order confirmation and subsequent updates via email (s). Receiving this order confirmation and updates via email (s) does not mean that the order has been accepted and validated by Pramslux. An order is said to be accepted once Pramslux has dispatched the products ordered from its warehouses with the intention of delivering them to the address provided by the Customer. The contract between Pramslux and the Customer will only begin after accepting the order.

5.2 By using this website, you warrant that all data provided by you for the purpose of making a purchase is correct.

6. DELIVERY

6.1 All delivery dates or periods must be considered as purely indicative. Our policy is to try to ship all orders within 48 hours, however we cannot be held responsible for delivery delays related to third parties. In case of unavailability of our goods at the time of your order, Pramslux undertakes to send them to you as soon as possible.

6.2 We deliver to the countries listed on the site, currently we deliver to most countries of the European Union. Please see the Pramslux shipping policy on the website before ordering.

6.3 You must comply with all laws and regulations applicable to the country where the products are destined. Pramslux will not be held responsible if you do not respect these rules.

6.4 If you order items from our website for delivery to a destination outside of France, your order may be subject to import duties and taxes which are applied when delivery reaches the place of destination. Pramslux has no control over these charges and you will be responsible for the total amount of such import duties and taxes.

7. SHIPPING

7.1 All orders will be delivered from the service indicated at the time of the order and Pramslux is entitled to fluctuate prices in proportion to its shipping costs. Please see our shipping policy for more details.

8. TRANSFER OF RISKS

8.1 Once the ordered items have been delivered to the address indicated on the order, the Customer will assume the risks of loss, theft and other associated with the products. Pramslux will not be held responsible for undelivered packages if the Customer provides an incorrect or invalid delivery address.

8.2 As soon as the order leaves the warehouse of Pramslux we assume no risk. So we are not responsible for loss of order by third parties, but we will then forward a claim to the carrier on behalf of the Customer. If the Customer receives damaged products, he has the right to have his order replaced or fully refunded. The refund request must be made within 14 days and the product (s) must be returned to Pramslux accompanied by its original box. See clause 9 and 10.

8.3 The Customer assumes the risk once the goods have been delivered and the acknowledgment of receipt has been signed. Consequently, the Customer is responsible for refusing to sign the packages received if they have been damaged. We will then send a complaint to the carrier on behalf of the Customer.

8.4 Pramslux is entitled to refuse any refund / exchange request and the decision is at the discretion of the management. The inability of the Client to be able to provide accurate information while making a complaint may lead to legal action.

9. CONSENT

9.1 The Customer must inform us and return the products to Pramslux warehouses within 14 days of receipt. Otherwise, the Customer is considered to have inspected and accepted the merchandise (s).

10. RETURN PROCEDURE

10.1 When returning products to Pramslux the Customer must comply with clause 9.1 and follow the return procedure described in article

10.2. If the Customer does not comply with the return procedure, Pramslux is entitled to refuse the returned goods.

10.2 The Customer must follow all the steps as indicated in the return policy on the site. This requires sending an email to info@pramslux.com to inform us of your intention to return the products and follow the steps indicated below.

10.3 Pramslux refunds or replaces the product when the refusal of the goods is due to a defect or an error in delivery. First of all the defective or damaged product must be returned to Pramslux then, only after the product has been returned, replacement or refund will be possible. All items originally sent must be returned in their original packaging, including any gifts received. Pramslux will notify the Customer by email and process the refund or replacement within 30 days of receiving the returned products. The customer is authorized to benefit from a full refund of the products excluding shipping costs.

10.4 Refunds or replacements requested which are not due to a defect or an error on our part in the delivery will only be accepted if the Customer complies with clauses 9.1 and 10.2. After the Customer has informed Pramslux of his intention to return a product, Pramslux undertakes to respond to him by a confirmation email, confirming whether it is in standard for a refund. The products purchased must then be returned to Pramslux in their original packaging, including all the items sent as well as the gifts offered. The Customer is entitled to a full refund of the products, however the shipping costs relating to their return are not included. Pramslux then undertakes to process the replacement or refund within 30 days of receipt of the returned products. Please note that Pramslux does not replace or reimburse DUO eyelash glue or Magique liners glues.

11. CANCELLATION

11.1 Cancellations which are not due to a defect or inconsistency on our part are only accepted if the Customer complies with the return procedure described in clause 10 and the following cancellation procedure.

11.2 The Customer must contact Pramslux by email at the following address info@pramslux.com , notification to be made within 14 days after receiving the items. The Customer must ensure that the items are returned before this date. These products must not have been used or worn and must be returned in their original packaging containing all items and gifts received. The Customer is responsible for taking care of the goods until they are returned to the Pramslux warehouses. Pramslux will deduce from this that the Customer has not taken care of the product if it turns out to have been worn or used.

11.3 Pramslux does not accept order cancellations concerning the purchase of DUO eyelash glue or Magique liners glues.

12. OUR COMMITMENT

12.1 If we fail to comply with these terms, we will be liable for any loss or damage caused, then this is the foreseeable result of our breach of these terms or our negligence. However, we are not responsible for any loss or damage which is not foreseeable. Loss and damage are foreseeable if they are an obvious consequence resulting from our breach or if they were envisaged by you and us at the signing of the contract.

12.2 When the product is used for resale, business for commercial purposes, Pramslux will have no liability to you for any loss, profit, loss of market, operating loss or loss of 'Business opportunities.

13. INTELLECTUAL PROPERTY

The entire Pramslux site is covered by French legislation on copyright and intellectual property. All reproduction rights are reserved, including for documents and iconographic, photographic, logotype and graphic representations. Any reproduction, representation, modification, publication, adaptation of all or part of the elements of the site, whatever the means or process used, is strictly prohibited without the prior written consent of Pramslux. Any unauthorized use of the site or one of its elements would constitute an infringement and will be prosecuted in accordance with Articles L 335-2 and following of the Intellectual Property Code.

14. GOVERNING LAW AND JURISDICTION

These general conditions are subject to the application of French law. They can be modified at any time by the site editor or his agent. The general conditions applicable to the user are those in force on the day of his order or his connection to this site. Any dispute or claim associated with these terms and conditions are subject to the exclusive jurisdiction of the French courts. Anyone attempting to carry out fraudulent credit card transactions will be prosecuted without exception. Information on online dispute resolution in accordance with art. 14 para. 1 of the RLL (Online Dispute Resolution): The European Commission allows consumers to resolve disputes online on one of its platforms, in accordance with art. 14 para. 1 of the RLL. The platform (https://webgate.ec.europa.eu/odr/ main / index.cfm? Event = main.home.show & lng = FR) acts as a site where consumers can try to settle out of court disputes that have arisen during purchases of goods or services online.